Terms & Conditions

1. About Consult21

Consult21 provides online consultation and guidance services in the areas of Business, Career & Job, and Personal guidance.

Our consultations are designed to help customers understand their situation, discuss relevant options, gain perspective, and consider possible next steps.

Consult21 provides guidance based on the information shared by the customer during the consultation. Our services do not guarantee any particular result or outcome.

2. Acceptance of These Terms

By using the Consult21 website or booking a consultation, you confirm that you have read and understood these Terms & Conditions and agree to comply with them.

You also confirm that the information you provide to Consult21 is accurate to the best of your knowledge and that you are using our services for a genuine personal, professional, career, business, or informational purpose.

If you do not agree with these Terms & Conditions, please do not use our website or services.

3. Our Consultation Services

Consult21 provides one-on-one online consultation services.

Depending on the consultation selected, discussions may include business ideas, business planning, strategy, growth, marketing, customers, operations, career direction, job search strategy, resumes, interviews, professional development, personal goals, life planning, decision-making, relationships, work-life balance, and other matters suitable for general consultation.

The exact scope of each consultation depends on the customer's situation and the service selected.

4. Consultation Fee

The advertised Expert Consultation fee is ₹399, unless a different price is clearly displayed for a particular service or offer.

The applicable price will be displayed or communicated before the customer proceeds with the booking or payment.

Any applicable taxes or charges, where relevant, will be handled according to the information provided at the time of purchase.

5. Booking and Payment

A consultation appointment is considered confirmed after the applicable booking or payment process has been successfully completed.

Customers are responsible for providing accurate contact information required for appointment-related communication.

Consult21 may contact customers regarding appointment confirmation, scheduling, rescheduling, payment, or other matters directly related to the requested service.

6. Consultation Format

Consultations may be provided through online communication methods made available by Consult21.

Customers are responsible for having a suitable device, working internet connection, and any required communication software or facilities necessary to participate in the consultation.

Consult21 is not responsible for interruptions caused by the customer's device, internet connection, software, or circumstances outside our reasonable control.

7. Customer Responsibilities

Customers are expected to provide truthful and reasonably accurate information, communicate respectfully with the consultant, attend the consultation at the agreed time, and use the service for lawful purposes.

Customers must not use Consult21 services to harass, threaten, abuse, impersonate, defraud, or otherwise harm another person.

Customers should only provide information that is relevant to their consultation and that they are legally permitted to share.

8. No Guarantee of Results

Consult21 provides guidance and consultation based on the information available during the session.

Consult21 does not guarantee any particular outcome.

We do not guarantee employment, job placement, business success, business revenue, customer acquisition, funding outcomes, career advancement, personal or relationship outcomes, financial results, or any other specific result.

The outcome of any decision may depend on the customer's circumstances, actions, choices, third parties, market conditions, and other factors outside Consult21's control.

The purpose of our service is to help customers understand their situation, consider relevant options, and identify possible next steps.

9. Informational Nature of Consultation

Consult21's consultation services are intended to provide general guidance and perspective.

Unless specifically stated otherwise, our services should not be considered medical diagnosis or treatment, psychological or psychiatric treatment, investment advice, legal representation, or professional representation before a court or other authority.

Where a matter requires a licensed or regulated professional, customers should consult an appropriately qualified professional.

10. Personal Information

Customers may provide personal information that is necessary to arrange or conduct a consultation.

Consult21 will handle personal information according to its Privacy Policy.

Customers should avoid unnecessarily sharing passwords, authentication codes, banking credentials, or other highly sensitive security information during a consultation.

Please review our Privacy Policy for further information about how personal information is collected, used, stored, and handled.

11. Confidentiality

Consult21 aims to maintain a professional and respectful consultation environment.

Information shared during a consultation will be handled according to our applicable privacy practices and policies.

However, customers should understand that online communication may involve risks outside the reasonable control of Consult21, including technical failures, unauthorized access, or issues involving third-party communication platforms.

12. Rescheduling

If a customer cannot attend a scheduled consultation, they should contact Consult21 as early as reasonably possible.

Where rescheduling is available, Consult21 may provide an alternative appointment depending on availability.

Repeated missed appointments or late rescheduling requests may be subject to the applicable Refund & Cancellation Policy.

13. Cancellation and Refunds

Cancellation and refund eligibility will be governed by Consult21's Refund & Cancellation Policy.

Customers are encouraged to review the Refund & Cancellation Policy before purchasing a consultation.

Where a refund is approved, it will be processed using the applicable payment method and within the processing period applicable to the transaction.

14. Missed Appointments

If a customer does not attend a scheduled consultation without prior notice, the appointment may be treated as a missed appointment.

Depending on the circumstances and the applicable cancellation policy, the customer may be required to schedule a new consultation.

Genuine exceptional circumstances may be considered by Consult21 on a case-by-case basis.

15. Consultation Content

Customers may ask questions and discuss their circumstances during a consultation.

Consult21 may provide suggestions, perspectives, recommendations, or possible courses of action.

Customers remain responsible for deciding whether and how to act on information discussed during the consultation.

Consult21 is not responsible for decisions independently made by customers based on information received during a consultation.

16. Third-Party Services

Consult21 may use third-party platforms or service providers to facilitate certain aspects of its services, including communication, scheduling, payment processing, hosting, analytics, and other technical functions.

Third-party services may have their own terms and privacy policies.

Consult21 is not responsible for the independent policies, availability, or actions of third-party service providers.

17. Website Content

Information published on the Consult21 website is provided for general informational purposes.

We make reasonable efforts to keep our website content useful and accurate. However, information may change over time.

Consult21 does not guarantee that all website content will always be complete, current, or suitable for every individual's circumstances.

18. Intellectual Property

Unless otherwise stated, content appearing on the Consult21 website, including text, graphics, logos, images, videos, designs, branding, website layout, and original materials, may belong to Consult21 or its respective licensors.

You may not reproduce, modify, distribute, sell, republish, or commercially exploit such content without appropriate permission.

19. Prohibited Use

You must not use the Consult21 website or services to commit or facilitate unlawful activity, misrepresent your identity, attempt unauthorized access to our systems, distribute malicious software, interfere with website operations, or misuse our content.

You must not use our services to harass, threaten, abuse, or harm Consult21 employees, consultants, customers, or other individuals.

Consult21 may restrict or terminate access to its services where there is reasonable evidence of misuse or abuse.

20. Service Availability

Consult21 aims to keep its website and services available but cannot guarantee uninterrupted availability.

Services may occasionally be unavailable because of maintenance, technical problems, internet or network failures, third-party service interruptions, security issues, or circumstances outside our reasonable control.

Consult21 may modify, suspend, or discontinue a service when reasonably necessary.

21. Limitation of Liability

To the extent permitted by applicable law, Consult21 will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or consultation services.

This includes losses resulting from decisions made by a customer based on information discussed during a consultation.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not legally permitted.

22. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your unlawful use of the website or services, violation of these Terms & Conditions, or misuse of Consult21's services.

23. Changes to These Terms

Consult21 may update these Terms & Conditions from time to time.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website or services after updated Terms & Conditions are published constitutes acceptance of the revised terms, subject to applicable law.

24. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of Consult21's services will be subject to the jurisdiction of the appropriate courts, subject to applicable law.