Privacy & Refund Policy

1. Introduction

Consult21 respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, submit an enquiry, book a consultation, make a payment, or otherwise interact with our services.

By using the Consult21 website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

• First Name and Last Name
• Mobile Number
• Email Address
• Information submitted through enquiry or consultation forms
• Details related to your business, career, education, job search or other guidance request
• Messages and communications you send to us
• Appointment and consultation details
• Payment and transaction-related information

We may also collect limited technical information automatically, such as your device type, browser type, IP address and information about how you use our website.

3. How We Use Information

We may use your information to:

• Respond to your enquiry
• Understand your guidance or consultation requirements
• Provide requested consultation services
• Schedule calls, meetings or appointments
• Contact you regarding your booking or enquiry
• Provide customer support and follow-up assistance
• Improve our website and services
• Send important service-related updates
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business and service-related purposes.

4. Payments

Some Consult21 services may require payment before or during the delivery of a service.

Payments may be processed through third-party payment gateways or payment service providers. Consult21 does not intentionally store complete debit card, credit card or other sensitive payment card information on its own systems unless legally required and appropriately secured.

Payment providers may collect and process certain information according to their own privacy policies and terms.

5. Communication

When you provide your mobile number or email address, we may contact you regarding:

• Your enquiry
• Consultation bookings
• Appointment confirmations
• Requested services
• Service updates
• Follow-up support
• Important account or transaction-related information

We may communicate through phone calls, email, WhatsApp or other appropriate communication channels based on the information you provide and the nature of your request.

You may contact us if you wish to stop receiving non-essential promotional communications.

6. Data Sharing

Consult21 does not sell your personal information.

We may share limited information only when reasonably necessary with trusted third parties, such as:

• Payment service providers
• Website hosting and technology providers
• Communication and customer support tools
• Professional service providers
• Government, regulatory or legal authorities when required by law

We take reasonable steps to limit information sharing to what is necessary for the relevant purpose.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Remember certain website preferences
• Improve website functionality
• Analyse website traffic and performance
• Understand visitor interactions
• Improve our content and services

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

8. Data Security

We take reasonable administrative, technical and organisational measures to help protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting information over the internet or storing electronic data is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

We encourage users not to share unnecessary sensitive personal information through unsecured channels.

9. Your Rights

Depending on applicable laws and the nature of the information involved, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request updates to incomplete information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Raise concerns about how your information is handled

To make a privacy-related request, please contact us at: info@consult21.in

We may need to verify your identity before processing certain requests.

10. Refund Policy

Consult21 aims to provide clear information about its services and refund terms before a customer proceeds with a paid service.

Refund eligibility, if any, may depend on factors such as:

• Whether the consultation or service has already been delivered
• Whether work has already started on a requested service
• The specific terms communicated for the selected service
• Duplicate or incorrect payments
• Any other applicable circumstances reviewed by Consult21

Services that have already been delivered or substantially completed may not be eligible for a refund.

Customers should contact us regarding any refund-related concern. Each eligible request will be reviewed based on the specific circumstances and applicable service terms.

For refund-related assistance, contact: info@consult21.in

11. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

Once you leave the Consult21 website and visit a third-party website, their own privacy policies and practices may apply. Consult21 is not responsible for the privacy practices, content, security or availability of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

12. Children's Privacy

Consult21 does not knowingly collect personal information from children in violation of applicable law.

If a parent, guardian or other authorised person believes that a child has provided personal information to us inappropriately, they may contact us at info@consult21.in.

Where appropriate, we will review the request and take reasonable action regarding the information.

13. Changes to This Privacy Policy

Consult21 may update this Privacy Policy from time to time due to changes in our services, website practices, business operations or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

We encourage users to review this Privacy Policy periodically to stay informed about how we handle personal information.